Ordering & Shipping

658572Open for Business! Please visit Rosehip Hats Online Catalogue to find a hat you love, and purchase using a secure credit card system. 

Special Requests: If need a custom size or colour choice – let’s start a conversation! Email me at the contact below with some details. Photo attachments are very helpful too. The more details you provide, the better I can assist. My aim is to delight you with a positive hat-buying experience!

Please contact me at shari@rosehiphats.com

1) ORDERS and SHIPPING – includes shipping costs and optional delivery methods, delivery time estimates and applicable sales tax

Standard shipping to Canada/US destinations – includes up to $100 insurance

    • Complimentary shipping included in your purchase (FREE SHIPPING!)

Standard shipping to other International destinations – includes up to $100 insurance

    • Not available through this website. Please contact me directly with the hat you would like to purchase, along with your complete shipping address.  I will calculate the charges and email you an invoice for your purchase.  (See contact info at bottom of this page)

SALES TAX

  • all hat prices are listed in Canadian dollars, before taxes
  • Tax rates for Canada:
    • BC customers – 7% PST & 5% GST will be added to retail price listed
    • AB, SK, MB, QC, YT, NT NU – add 5% GST
    • On, NL, NB – add 13% HST
    • PE – add 14% HST
    • NS – add 15% HST
  • US & International – no sales taxes applied

DELIVERY TIME

  • Once you have added your purchase(s) to the Cart, your hat order can be completed using any major credit card. Once your secure payment is made, your hat order will ship, usually within 1-2 business days.
  • For custom work please allow 1-2 weeks for shipment, not including delivery time.
  • For Canada & US destinations, please allow 3-7 days delivery time.
  • For all other International destinations, delivery times may vary. Two to four weeks is typical. Please contact me for an International purchase.   

SHIPPING METHODS

  • All hats are shipped Standard Shipping (Regular Parcel with Canada Post), well-cushioned and weather-protected in sturdy packaging to ensure safe delivery. Complimentary shipping to all locations in Canada and the United States.
  • Xpresspost, Priority, Expedited, Tracking, and Extra Insurance options are available, though extra charges will likely apply. If you would like an estimate for any of these rates, please contact me before placing your order, and I will add the extra charges in. Please note: I do not assume responsibility for items lost or damaged by the carrier. Please let me know if you would like to upgrade your shipping to fully insure your order. All parcels include $100 insurance in the Standard Shipping costs.
  • When Extra Insurance is added to ensure your full purchase, the item will be replaced or refund sent at my discretion.  Any items shipped without extra insurance will be the sole responsibility of the buyer.
  • International orders – International buyers may be subject to customs charges.  It is the buyer’s responsibility to pay for any customs fees. Please know your country’s regulations regarding this – for information please refer to your local customs agency.  International returns will not be accepted due to customs fees.

2) RETURNS and EXCHANGES – policies and guidelines

Your satisfaction is important to me. If you are unhappy for any reason, let me know and we’ll make arrangements to exchange or return your purchase. Please note the following conditions for returns/exchanges:

  1. Please contact me within 7 days of receiving your purchase.
  2. For any exchange or return, the hat must not have been worn and must be in its original condition.
  3. If returning, please use the original packaging and return within 7 days of receipt.
  4. Return shipping costs are the responsibility of the customer.
  5. International orders will not be accepted as Returns or Exchanges due to customs fees.

I am happy to assist you anytime with your Ordering and Shipping questions. To contact me, please email shari@rosehiphats.com