Ordering & Shipping

658572Open for Business! Please visit Rosehip Hats Online Catalogue to find a hat you love, and purchase using a secure credit card system. 

Special Requests: If you need a custom size or colour choice – let’s start a conversation! Email me at the contact below with some details. Photo attachments are very helpful too. The more details you provide, the better I can assist. My aim is to delight you with a positive hat-buying experience!

Please contact me at shari@rosehiphats.com



1) ORDERS and SHIPPING – includes shipping costs and optional delivery methods, delivery time estimates and applicable sales tax

Standard shipping to Canadian destinations

  • FREE SHIPPING (includes Tracking): Complimentary standard shipping is available for your initial purchase. Any further shipping costs for a Return/Exchange will be the responsibility of the customer. Please see SHIPPING METHODS below.

Standard shipping to US destinations

  • FREE SHIPPING (does NOT include Tracking): Complimentary standard shipping is available for your initial purchase. Any further shipping costs for a Return/Exchange, including cross-border Duties and taxes associated with this same purchase, will all be the responsibility of the customer. Please see SHIPPING METHODS below.

Standard shipping to other International destinations

  • Contact me at email below for a shipping quote


  • all hat prices are listed in Canadian dollars, before taxes
  • Tax rates for Canada:
    • BC customers – 7% PST & 5% GST will be added to retail price listed
    • AB, SK, MB, QC, YT, NT NU – add 5% GST
    • On, NL, NB – add 13% HST
    • PE – add 14% HST
    • NS – add 15% HST
  • US & International – no sales taxes applied


  • Upon adding your purchase(s) to the Cart, your hat order can be completed using any major credit card. Once your secure payment is made, your hat order will ship, usually within 1-3 business days.
  • For custom work please allow 1-2 weeks for shipment, not including delivery time.
  • For Canadian destinations, please allow 3-7 days delivery time. For US destinations, up to 2 weeks.
  • For all other International destinations, delivery times may vary. Two to four weeks is typical. Please contact me for an International purchase.   


  • All hats are shipped Standard Shipping (Regular Parcel with Canada Post), well-cushioned and weather-protected in sturdy packaging to ensure safe delivery. This excludes any further shipping costs of a Return/Exchange associated with this initial purchase, which will be the customer’s sole responsibility.
  • Xpresspost, Priority, Expedited, Tracking, and Extra Insurance options are available, though extra charges will apply. If you would like an estimate for any of these rates, please contact me before placing your order, and I will add the extra charges in. Please note: I do not assume responsibility for items lost or damaged by the carrier. Please let me know if you would like to upgrade your shipping to fully insure your order.
  • When Extra Insurance is added to ensure your full purchase, the item will be replaced or refund sent at my discretion.  Any items shipped without extra insurance will be the sole responsibility of the buyer.
  • International orders – International buyers may be subject to customs charges.  It is the buyer’s responsibility to pay for any customs fees. Please know your country’s regulations regarding this – for information please refer to your local customs agency.  International returns will not be accepted due to customs fees.

2) RETURNS and EXCHANGES – policies and guidelines

Your satisfaction is important to me. If you are unhappy for any reason, let me know and we’ll make arrangements to exchange or return your purchase. Please note the following conditions for returns/exchanges:

  1. Please contact me within 7 days of receiving your purchase.
  2. For any exchange or return, the hat must not have been worn and must be in its original condition.
  3. If returning, please use the original packaging and return within 7 days of receipt.
  4. All shipping costs associated with a Return/Exchange, including Duties/Taxes for cross-border shipments, are the responsibility of the customer.
  5. Custom orders are FINAL SALE ONLY – No returns or exchanges.
  6. International orders will not be accepted as Returns or Exchanges due to customs fees.

I am happy to assist you anytime with your Ordering and Shipping questions. To contact me, please email shari@rosehiphats.com